Refund & Cancellation Policy

Effective: 23 July 2026 · Last updated: 23 July 2026

This policy explains when and how you can cancel a car-wash booking made through Pitbay and how refunds are handled for online payments. It applies in addition to our Terms of Service.

1. Cancelling a booking

You can cancel a confirmed booking anytime from the app (Bookings → Manage → Cancel). The refund depends on when you cancel:

When you cancel	Refund on an online payment
More than 1 hour before your slot	Full refund
Within 1 hour of your slot	Refund minus a small cancellation fee (up to ₹25), to cover the center's held slot
No-show (you don't arrive within 15 min of the slot)	Non-refundable

2. When Pitbay refunds you automatically

If you paid online but your booking could not be completed — for example the slot was taken during checkout, the center is unavailable, or the payment could not be confirmed — Pitbay automatically refunds the full amount. You do not need to request it.

3. How refunds are paid

Refunds are made to your original payment method (the same UPI app, card, or bank account you paid from).
Refunds are initiated immediately on cancellation and typically reach your account within 5–7 business days, depending on your bank or UPI provider.
You will see the refund reflected against the original transaction in your bank/UPI statement.

4. Unsatisfactory wash

If you're not happy with the quality of a completed wash, raise it in the in-app chat within 24 hours. We'll work with the center on an appropriate remedy — a re-wash, a partial credit, or a refund where warranted.

5. Rescheduling

You can reschedule a confirmed booking from the app up to the original slot time, subject to availability, at no extra charge. Rescheduling does not create a new payment.

6. How to request a refund or raise an issue

In the app: Bookings → Manage, or Help & Support.
By email: support@pitbay.in

Please include your booking reference (e.g. #SW######) so we can help faster.